Shipping & delivery
How much is freight?
- New Zealand address: Shipping is free with tracking.
- Australian address: orders over $75 (NZD) receive free shipping.
- International address: orders over $75 (NZD) receive free shipping.
When will my order arrive?
Orders are typically processed within 1 or 2 days Monday through Friday.
For New Zealand orders, after dispatch, delivery times are from 1 to 3 working days. Rural deliveries may take an additional day.
For Australian orders, after dispatch, delivery times can take from 7 to 10 working days.
For other International orders, delivery can take 2 to 4 weeks, depending on the location.
On the occasion that an item is out-of-stock, it may take 3 to 7 days to restock that item. An notification email will be sent to you about the shortage.
Will I receive an email confirmation when my order ships?
Emails are sent out to the customers after an order is processed and shipped out for delivery.
Do you ship outside New Zealand?
Yes, we offer worldwide shipping. You can place your order by selecting your country of destination.
International orders outside of New Zealand and Australia will take about 2 to 4 weeks for delivery. We are not responsible for any tariffs or customs duty charges. Please check with your local offices for fee estimates if applicable. We are not responsible for any lost or damaged items.
For more information, please contact us on email@example.com or call +64 4 889 2185